Returns & Exchanges
At PRIVATE, we offer a seamless return process for all unworn and unwashed items within 30 days of delivery. We are committed to ensuring your wardrobe fits your lifestyle perfectly, providing full refunds or exchanges on eligible items.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging with all tags attached, ensuring you include the provided packing slip.
Label and Ship
Affix the prepaid shipping label sent to your email and drop off the package at any authorized carrier location.
Inspection and Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing